FAQ

 How to use oud
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See oud 101 or our tutorial videos 
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Product Sizes

Fragrance Bottle
Our oils are hand poured in 1ML or 3ML bottles. The Amount of actual oil is approximately under 1ML (0.7-0.8ML) or 3ML (2.8-2.9ML). Prices are reflected.
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Burnable 
Most of our Burnables come in 6 gram sizes or more.

Shipping and Return Policy ​

Oudimentary usually processes and ships all orders within 2-5 business days (excluding sales, holidays, and Covid-19). We ship USPS for all domestic orders and USPS and DHL for international orders. During the Holiday season shipments may be delayed by 2-4 business days. You can request another carrier before purchase. We do not accept responsibility for anything that happens once an order has been handed over for shipment, and are not held liable for items lost or damaged during transit. please check your local post's tracking system using the original tracking number. 

All orders sent out have tracking numbers. Insurance is recommended. For international orders, any duties and customs taxes upon arrival are the sole responsibility of the buyer. We are not responsible for any items that are delivered and lost after. Please keep track of your order to ensure you can check on it once it arrives. Once the package arrives in your country, please check your local post's tracking system using the original tracking number. 

Returns 
OUD
Due to the highly personalized nature of oud oils and woods, they may not be returned once purchased. Feel free to ask as many questions as needed before your purchase. Oudimentary takes pride in being the best place (online or otherwise) for aspiring oud-adepts to learn about, discuss, and acquire wood, oils and burners. We believe in our woods and oud oils, and only sell what we use. Your happiness is our happiness. 

BLENDS

If you are unhappy with your Oudimentary Perfume Blend purchase, please email info@oudimentary.com for a return within 7 business days. We will charge a 25% fee for returns. We do not accept returns for Discovery Sets unless damaged. 

 Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.